Our mission is to create, educate, and equip vermicomposters. We can't do that without a commitment to delivering crazy good information and a blazing fast customer service with a smile.
Steve took the ethos of Southwest Airlines and considers the Urban Worm Company a helpful customer service company first and a merchant second. How we treat you is the only thing that's 100% in our control.
We give you free, helpful vermicomposting content and fast, friendly customer service whenever you have issues with a purchase from Urban Worm.